Meru Cabs — Uncomfortable ride and uncooperative driver

Hi
I took a meru cab today 16 Oct around 4:35 p.m. from airport till electronic city.
I specifically told the driver to take from main road and city, but after some time the driver said madam taking from less traffic route and he took me to total outskirts of Bangalore somwhere on Mysore road, in between i asked driver twice, which route is this, where we are going, he kept saying madam less traffic and at around 18:00 also we were lost in our way, the driver took me to some highway outside Bangalore and then forgot the way and kept asking toll guys about the way, after repeatedly telling driver then he followed Google maps and dropped me ta E city around 7:30 p.m., took 3 hours, covered extra km and we passed extra 3 tolls whereas from airport to ecity i get only 2 tolls but i crossed 5 tolls and he charged me Rs 2400 whereas it hardly comes to around Rs 1600 and in worst traffic scenario also it takes 2 hrs only
The driver was extremely uncooperative and charged me so extra and i had m
y worst ride ever,
Will never ever take Meru neither suggest anyone and pls return me my refund of 800 Rs which he charged me extra plus strict action should be taken against such drivers who causes such inconvenience to passengers.
My sister was visiting Bangalore first time and what an amazing memory and experience she will be carrying along.
People are really brainless and [censored]s.pls take action against them, just destroying reputation of your company. The bill is attached for your reference.
I need some action against him and give me my refund, otherwise will take this matter further.