[Resolved]  Meru Cabs — Unfair Charge taken

Address:

Pune, Maharashtra

As per the claim which Meru Cabs take that they provide free rides if the Customer is availing the Meru Cab service for the first time. I have a complaint that this is totally wrong in my case. I availed the service in Pune to go to Airport & the charge was Rs 112 but at the Airport the Cab Driver started asking me for the money. I then called the Meru Customer Care from the Airport & made the driver talk with the Customer Care. Later on the Meru Customer Care guy talked to me and gave me assurance that I should pay the driver at the moment and they will arrange a call in a day or two to refund my money. The call never came from their end, so I called back twice & each time they gave me the same assurance that my issue will be resolved. I am sorry to say but all the assurance were fake and the never returned back the call. Though the amount was not big, but this broke my trust as I cant keep on calling these people for the same issue again & again. Meru Cabs should not mislead people by giving such fake offers. Uber & Ola have provided far better service then them. I request that licence of Meru Cabs must be cancelled for Pune region atleast. I have unistalled the app & also asked all the people whom I know never to avail Meru services.