Metro Railway, Kolkata — Metro staff and station master's misbehaviour

Hi,

Yesterday, I had the most horrible experience at the Park Street Metro Station.

One of the metro staffs and the station master (I presume) misbehaved badly with me and were very rude. The experience was traumatizing for me. I never had such experienced this before.

What's happened, I took a metro at Shyambazar, I wanted to go to Park Street. Due to some personal reasons, I needed to go to Dakhsineshwar metro. Yesterday, there was some issue at Dakshineswar metro and no trains left from there for almost an hour. Finally, I got a metro towards Kavi Subhash. I tried to board down at Park Street, but the card did not work. It was blocked, I guess. The card had and has balance. So, that particular staff allowed me in and took my card, checked its balance. It was obviously proper. He then took the card to Station master. From nowhere, both (Station master and the staff) started shouting on me, misbehvaed. Harassed me. They were behaving with me as if I have something unconstitutional and illegal.

My only fault was, I took the train at Shyambazar and went to Dakshineswar for my personal errand. They kept shouting if I had went to Dakshineswar, then I should pay till Dakhsineshwar and then board a new train to Park Street. I have searched online, there is no such rule stated. Even if it's there, they should not misbehave this way..

Any concerned officials, if this catches your eye, please take stern step. So that, others don't have to face what I had experienced yesterday.

Thanks,
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint