Metro Shoes — Unable to return the order

Address:

www.metroshoes.com

Hi,

I placed an order with no. MS20386129 on metro shoes online for a crocs slipper for Rs. 2495 and it had 14 days refund policy. I am unable to return it from 15th September even after calling metro customer care 10s of times and I have been writing emails for last 35 days but I have not been given any updates on the status of my return. This has been a frustrating experience.

I am very disappointed with the lack of communication and transparency regarding my return. I have been a loyal customer of your company for many years, and I am surprised by the poor customer service I have received.

I would like to request that you immediately process my return & refund. I would also like to receive an explanation for the delay in processing my return.

Thanks,
Nikhil
Registered email: [protected]@gmail.com