[Resolved] Metro Shoes — very poor quality shoes | |||
Hi Friends, I would just like share with Metro shoes. I bought a pair of Metro shoes brand vinchee worth Rs. 4500/- and within 6 months the soul of the shoe tears out, Now when I went to Metro store to get it repair, they told me that the Rs. 100/- will be charge for fixing the soul. i paid the amount and they repaired it. But within few days the same problem occurs and the sour tear out in the same way. When I went to metro and told them about this thing they simply deny and again ask for Rs. 100/- for fixing the soul. When you pay such a heavy amount you expect some quality. The inconvenience and poor quality is really disgusting. I came to know that same thing happens with many customers and the company making profit just for fixing the soul again and again.. Was this information helpful? | |||
Complaint marked as Resolved
Metro Shoes customer support has been notified about the posted complaint. Verified Support Sep 20, 2014 Metro Shoes Customer Care's response Respected Mr. Gaurav,
Greetings,
We hope you are well.
This is in regards to your complaint.
We at Metro take the utmost care to offer a product with the finest service. We sincerely apologize for the inconvenience caused to you after your purchase. Kindly email us your grievance at [protected]@metroshoe.com
Thanking you,
Regards,
Customer Care Team
Metro Shoes Ltd
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