Mettur Super Services — Bus cancellation without proper information

I booked a ticket for chennai to madurai (28.01.2022) . bus got cancelled by the operator but i didn't recieve any kind of information from them. I myself called them for getting the exact pickup location at that time they are telling me the bus is cancelled. There is no proper information from redbus but in redbus ticket is still live.

have only 8 hrs for the but there is no proper information About the bus.
Travel date. 28.01.2022
Bus operator : mettur super services
date : 28.01.2022
departure time: 9.15pm
contact number : [protected]