Mettur Super Services — Parcel missing[protected]

I sent 4 white bundles from thiruthuraipoondi to Hyderabad Nacharam (#6886485) on July 1st 2021. Parcel went from thiruthuraipoondi to tirchy hub on the next day. My parcel was in tirchy for almost 10 days and I was calling them daily to move it. Finally, they sent my parcel on July 12th 1 out of 4 white bundle and on July 13th another 2 white bundles to chennai. On July 17, I got a message to collect parcel from nacharam. I went to nacharam, but only 3 white bundles were there. I spoke to Prasath and saravannan in tirchy hub, regarding missing white bundle, they told me can't find it, they will pay cash. I said I need the white bundle, prasath said flie a case or do whatever you want, you will not get it. Is it a way you will treat your customer. It is value of more than 15k. It was missed in tirchy hub. So prasath and saravanan were responsible for my missing bundle. I need my missing parcel, kindly do the needful.
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