Metwallet (arripayment Before) — Transaction completed but not updated in Bank

Address:

Pakistan

I made a transaction on 4th of Dec-23 that was completed in same date but not updated in my Bank Account.
Ater a while I contact my bank they ask me some details written below.
Transaction ref no.
Related ref
Value date
Sender bank
Receiver bank
Sender customer
Receiver customer
Currency
Amount
Please provide me these details
Or refund this amount in Arripay my account .please find the detailed attachments.