Mg University — Delay in - MGU Transcripts to WES

I have applied for WES official transcript for educational credential assessment and it is intended to be sent to WES, Canada. I was told my transcript will be sent to WES within a few weeks in the beginning of July and thereafter a payment of INR 15, 000/- was taken from me for this service and It has been over two months now and still have not received any update about my application. They have not dispatched my transcript to WES and have not provided any tracking details. After two months they keep saying there is a technical issue and the delay is due to that.

I have tried to contact them several times but my call is transferred to various people or they don't answer regarding my concern.

I am requesting the corresponding authority to do the necessary measures as promptly as possible since my entire career is on hold at this point for over 2 months.

WES Reference No. - 5996783
Enrollment No - MGU/161/Sl/1206010/014