Microsoft — microsoft surface pro 4 purchase | |||||
I am Neha, currently reside in Rome, Italy. I bought surface pro4 from India and the next day I flew to Italy. The product was showing malfunctioning since the beginning and I asked for new sealed box piece as the piece is have malfunctioning.i bought the product for 1, 70, 000rupees from reliance digital.As per Microsoft customer guidelines I sent my product to Germany and they sent me a used and repaired product. And again I was asking new sealed box piece from reliance digital, they tell that they have no such policy with Microsoft to give a new piece. Inspite of spending huge amount on the product I get a used piece and repaired piece and proper response from the retailer and as well as the Microsoft. The whole year the product was roaming all over and I got delayed with all my projects and works and loss and time waste. Is this the way the companies respond to a customer? I was just asking for a new sealed box piece as the product given to me was having malfunction., I am really pissed off of things happening in india. Please, try to solve the issue and I want a sealed box piece with that dignity and respect. Spending 1, 70, 000 rupees on the product and got a used and repaired piece. I do not understand what are these policies up to? Please try to resolve issue and take action on the retailer and the company. I want the product immediately, now my product is with my friend in India. Please kindly take an action, it's been an year there is no proper response and guidance. I have all the proofs. Was this information helpful? | |||||
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I do not have response yet...it's a very slow process...please return back the money of the product...I do not understand Microsoft response is really slow.
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