Migration Compliances — Fraudulent & extortive migration services

Address:	Mumbai City, Maharashtra, 400069
Website:	www.migrationcompliances.com

This is regarding the fraudulent services of a migration company - migration compliances services private limited (Earlier called globe migration)- registered under roc - mumbai with corporate identification number (Cin) u93030mh2013ptc249644 and registration number 249644.

Uk office:
Meridien house 69-71 clarendon road,
Watford london (Uk),
Wd17 1ds

Mumbai office:
Regus kaledonia building
Unit no. 5th floor
Off 1 western express highway koldongir
Andheri (East) mumbai-400069 india

Directors: swetabh kumar, sanketh niranjan gawde

Previous names: skumar consultancy ltd, visamigrant ltd, globe migration

Complaint:
I had engaged the services of migration compliances in april 2015. I paid a first instalment on 22nd april and signed a contract for services on 17th may. I was told the entire process would take 8 month. However, till date neither migration compliances not their agent (Universal visa) have started my migration process or returned my money. I have paid a total of rs. 1, 35, 000/- (One lac thirty five thousand rupees) till date.

I tried to stop the process and get a refund of my money since december 2015, as it became evident that migration compliances had no intention of starting work on my case. However, during my entire interaction with them and especially since december 2015, migration compliances have been rude, intimidating, racially abusive and threatened me in case i am to take any action against them. My full correspondence with migration compliances is given below:

I received my internal assessment for australian pr from migration compliances (At that time globe migration) on 30th march 2015 and was told the entire process would take about 8 months. I paid part of migration compliance's (Mc) fee, rs.50, 000 on 22nd april after which i received the contract from mr. Clinton manuel on 11th may and returned the signed contract on 17th may.

On 26th may i received an extremely rude 'debt collection of payments' e-mail from an alex hammond along with an equally rude phone call telling me i had to make the payment within 24 hours or they would hire an international debt collector to collect the payment with 25% apr surcharge. Even after i had explained that i had already made some payment and no work had been started from mc side, i was told i had 24 hours to make the payment. Only after hammond spoke with the mumbai office on 26th may did they finally send me my log in details. At this point, the person i was used to speaking with from mc - clinton - was not working at the mumbai office anymore and so i spoke with ms. Salma shaikh. After much discussion we decided i would pay the fee by the next week and on 4th june 2015, i made the remaining payment of rs. 85, 000. I'd also like to mention that my contract gave me a one month period to make the payment from the date of signing, which should have been 17th june 2015.

Following this, i continuously followed up with salma regarding my application but never received a useful reply and in the subsequent 8 months my application had still not been filed. I even visited the mumbai office a few times-which is extremely inconvenient. On july 3rd, salma e-mailed me saying that she had forwarded all my documents to the lawyer.

From july 3rd to aug 26th i received absolutely no communication from mc. I visited the mumbai office in andheri for the last time - about 5 months after i started the process - as i was not receiving any communication on my application but this turned into a disastrous affair. I realised at this point that the company was in trouble as the office had gone from about 20 employees to 2. Salma had been promoted to mumbai operations head, unfortunately. When i met with her, she didn’t even acknowledge my presence but went on with her work even though i was sitting in front of her. When i asked about my application, her response was that the lawyer would know. I asked her why she was my case worker since i could directly contact the lawyer and in response she started screaming and acting hysterically. A colleague of hers - (Who i shall not name since he was helpful)- asked to speak with me separately and called the lawyer from universal visa - mr. Aseem saini. The lawyer said he would take up my case from then on and that i should contact him directly.

I received the first e-mail from aseem on august 26th regarding the skilled occupation list. On 2nd september, i e-mailed aseem asking if he needed any documents and he responded with the agreement form which after some queries i sent back signed on september 14th. On 26th sept, aseem requested for my ielts certificate which i sent him.

On 1st october, i e-mailed aseem asking for an update on my application but did not receive any details. I tried calling and e-mailed again on 4th & 6th oct and received a revert only on 6th saying that the work had commenced and the skill assessment was required. As i was on international travel, i asked aseem to mail me for any requirements. I tried calling him from 12-14th oct but was not able to contact him and received no update or response. I e-mailed aseem asking for my money back as he nor mc seemed to be interested in starting my application. He reverted saying he was away and would try to call and then that he was not able to contact me. Finally on 15th oct, we had a chat and aseem sent me a list of required documents which i collated and sent to him on 24th oct. Aseem reverted saying he had been away. He e-mailed on 30th oct asking for changes to a document that salma had asked for 3-4 months earlier. We had a conversation to discuss exactly what was required and aseem said he would call on 1st nov for my credit card details to submit my application. I e-mailed him regarding this on 7th nov as he did not call and told him i wanted to stop the process and get a refund of my money as it has been 7 months since i had paid mc. He reverted with complete apathy saying he couldn’t understand why i was upset and that he would go to the office the next day to start the process.

On 8th nov aseem sent me a mail saying he had tried calling and was waiting for my revert. I tried calling him back but to no avail. I e-mailed him to get in touch with me and also explained that i was making career plans and decisions based on my migration and that it was unethical for them to show such apathy to my application. He responded with six different e-mails with an eligibility table for australian states, australian fees, requirement of credit card details and that he had only a few of my documents. This of course being because salma had not sent him all my documents. I sent him the required documents and credit card details and asked him to start the process. I should mention here how unscrupulous this seemed as every bank informs its customers never to share credit card details.

On 10th nov, aseem asked for my job referral mail which i had to redo since the one i had was now 3 months old. He also said he wanted my credit card details and that he tried calling me. I tried calling him but wasn’t able to speak with him and mailed him to contact me. There was no response from aseem after this.

Finally on 25th nov i spoke with salma’s colleague and told him i would be stopping my application and wanted a refund of my money as it was obvious that mc did not intend to go ahead with my application. On 1st dec i e-mailed him conveying the same but received no reply. Another mail on 7th dec again received no reply. Finally on 9th dec i e-mailed a skumar regarding my return of money. He e-mailed aseem asking for a status update on my case and then sent me the communication with aseem lying that i had not given him my credit card details and was not cooperating with them:

On wed, dec 9, 2015 at 1:24 pm, skumar wrote:
Dear esther /salma /sanket

...
Response from mara below

She is not providing me with cr. Card details.

I sometimes work over weekends pr cases.

I have discussed this in brief with salma.

Same happened to amita she transferred money on this monday to my bus account so i can pay the assessment.

If she can provide me with her cr. Card that will do.

...
Esther

Please cooperate with him and no refund in this case

Problem sorted out

Thanks

Thanks & regards
Skumar
Migration compliances
Url: www.migrationcompliances.com
Skype id: migrationcompliances

I replied to skumar, telling him that i had given my credit card details to aseem on two occasions, 8th & 9th nov 2015 and it had been 8 months since i had paid mc and they still had not started my process and so i wanted a refund of my money. But skumar told aseem to look into the matter and when i told him as it had been 8 months and i had no interest in going ahead with the application with mc as my consultant, skumar insisted that mc would do my application and that he would not return my money. He also started being rude. The following was the conversation:

Skumar
12/9/15
To me, aseem, sanket, info, felix

Dear esther

We received your feed back let us get the feed back from mara then we will take final decision

In the mean time please hold your horses

Thanks

Thanks & regards
Skumar
Migration compliances
Url: www.migrationcompliances.com
Skype id: migrationcompliances


I told skumar that we should keep the conversation cordial and that i would await his revert. He responded again being rude and telling me that the application would be placed.

Skumar
12/9/15
To me, aseem, sanket, info, felix

Dear esther

You need to contact your mara he has already places your application

There is some issue like otp and we can't do that

This you need to solve we are case managers not bank staff

Contact him and let the case proceed

No email conversation on this part we have loads of clients to deal in

Thanks

Thanks & regards
Skumar
Migration compliances
Url: www.migrationcompliances.com
Skype id: migrationcompliances


Following this aseem asked my for my otp code and said he was processing my application, which i know he wasn’t as i never received an otp code. I again told skumar that i did not want to go ahead with the process with mc and that he was not to use my credit card and i would consider it a fraudulent act if he did. I then received a rude and very badly written e-mail from someone in the admin dept who obviously had never written a decent e-mail in their life. I also believe that this e-mail was meant to be racially abusive towards indians.

Info
12/9/15
To me, skumar, sanket, aseem, felix

Dear esther

Now you are crossing the limit

We will use your credit card to pay your government fee not for our shopping

So this is for your case and on top we are solicitors and registered advisors

We are not bloody road side consultants in india

One more point if you will not cooperate for your case as per client care letter we will close your case and no refund is possible

So it's my last request cooperate with us or we will close the case

Thanks

Thanks & regards
Admin
Migration compliances
Url: www.migrationcompliances.com
Skype id: migrationcompliances

Aseem then responded saying that he had tried using my credit card that that the details i had given him over the phone were wrong. I told aseem that i believed that mc was an unreliable organisation and that i did not consider going ahead with the application in my best interest, considering my previous experience of them.

At this point, skumar wrote back saying that mc was not at fault for anything and he then threatened me with legal action in case i went to social media or tried to sue them. The following was the communication:

Skumar
12/9/15
To me, aseem, sanket, salma

Dear esther

Please read our client care letter very carefully

Once you signed our ccl it is mentioned that we can use your card for processing and government fee

And to be very clear to you no refund in this case because you are withdrawing the case and not cooperating

There is no fault from our side we are up to date

If you use any social media against our company we will sue you and take the legal action against you to malign the reputation of company for no reason

Still you have last opportunity to keep the case on track or from our side it's closed for ever

Thanks

Thanks & regards
Skumar
Migration compliances
Url: www.migrationcompliances.com
Skype id: migrationcompliances

After i told skumar that i would complain to appropriate authorities, i got a very surprising answer from him, which is the actual admittance that mc is a fraudulent organisation and they have many cases of fraud against them worth, in skumar’s words ‘millions of pounds’:

Skumar
12/9/15
To me, salma, sanket, aseem

Please go ahead we will defend our self

You have to pay the penalty for maligning our reputation as all did who had written wrong on social media about us

Millions of pounds as compensation and loads of legal papers

Thanks

Thanks & regards
Skumar
Migration compliances
Url: www.migrationcompliances.com
Skype id: migrationcompliances

I told skumar that i would take this as an acceptance of their refusal to return my money. And he said they were giving me their services as per the client letter.

On 10th dec, aseem wrote asking me to be patient and that the complaints process would only be stressful. I told aseem that i was heading out on an international trip and would chat with him when i got back. Skumar then threatened me again saying that i had to remove the complaint or he would take action against me. He obviously did this because he is a bully and knew his company was in the wrong.

Skumar
12/10/15
To aseem, me

She needs to remove the complain or we will take strict action

Thanks & regards
Skumar
Migration compliances
Url: www.migrationcompliances.com
Skype id: migrationcompliances

I told him to stop spamming me as he did not have anything constructive to say. His employee, salma had not even bothered to respond to his e-mail which just showed the incompetence of the organisation. His response was that of someone gone half mad and unable to have a decent conversation:

Skumar
12/10/15
To me, aseem, salma, sanket

We have given you mara that maximum a consultancy can do
If you will not withdraw i will show you the real legal action and paying money doesn't mean we are your slave
You paid for services you didn't buy my life
You just paid few pounds and getting loads of services
Now you are messing up with me personally and my business
If i will not see this complaint withdrawn from social media you will soon get legal notice from my debt collection agency as per client care letter
And we will inform your parent company and all international assignee to stop giving you any project
I am going to contact local diplomatic post in mumbai that you are harassing me personally
Now you taking this case to personal level
Wait for out come

Thanks & regards
Skumar
Migration compliances
Url: www.migrationcompliances.com
Skype id: migrationcompliances

I didn’t bother to respond to this craziness.

On 20th dec, i e-mailed aseem that i was back and would call him the next day which i did but was not able to contact him. Aseem e-mailed me later saying he was busy and would call me the next day. On 22nd dec aseem e-mailed saying he was tied up with student applications (Because mine was less important?) and that he would call the next day. Finally on 30th dec, aseem e-mailed saying he had been busy and assumed i was back from my trip (Wasn’t this already conveyed clearly in my previous communication and from the fact that i called him from my local indian number?) and that he would call the next day. I e-mailed him the next day saying that i had called and smsed him that i was back on the 21st and asked him to call me.

There has been no response till date (21 may 2016).

I feel this is sufficient to say that not only are mc and universal visa unprofessional, but fraudulent and extortive.