Miracas International — miracas is not delivering the order

Website:

Miracas.com

I have multiple problems while purchasing from your online store.
1) my past 4 orders are not getting delivered, every time they get canceled from your side - i reached my relationship manager and your customer care/support multiple time but no reply from your side - this is very disappointing
2) as a refund of above-canceled orders i got some vouchers from your side (Around 2400 rs in total) - but with a new version of your site/android app the voucher is not listed - i can't use that credit. - also, the wallet balance shown is just 1500 which is not true.
I was a very happy customer of miracas from start but now i started losing faith with you. - pl. Do needful so that i can make purchases in future. You can reach out to me at revagade. [protected]@gmail.com