Miracas International — product not received maracas

Address:

Gurgaon, Haryana, 122001

Date of purchase: 29th april 2017
I had initially purchased (Order no# 89820; european fashion jacquard dress - 9536) which was dress. I product was not delivered to me as it was stuck at customs. After 3 months points were refunded to my miracas account and i placed an order (Order no# 116383; luxury leather handbags - dm-005) however the product was again not delivered to me and the reason was same " product stuck at customs) the points was refunded again to my miracas account. And i placed another order (Order no# 131936; luxury leather handbags - dm0081) and the product has not been delivered to me till date. Its still with customs.

I tried contacting the customer care but they never reverted to my call/messages.

Instead of refunding amount to as miracas points. Please refund the amount to my bank account. Its really frustrating and disgusting.