[Resolved]  Matrix Cellular — Unnecessary charges and False commitment

Address:

New Delhi, Delhi

This complain is regarding the unnecessary charges and false commitment by Marix Sales person in Indian Airport. In indian airport i asked matrix people several times that i need this sim only for a month and i am not returning back the sim as i am going for employment they said its okay you need not to pay anything other than rental and call charges ; infact they have given me false information that it costs only 70 rs per min in outgoing calls which i trusted didnt cross check, now in the bill it is just double. Also they have taken my ccard snapshot and told me the bill will be adjusted from ccard and no need to return the sim as it is a new one their statement - in the past we need to return but as this is new one you dont. Now when my wife from india enquires you guys told that i need to pay 350 for cancellation ; Even calls to your indian ccare is paid one from here. Now When I am mailed the customer care , they wrote me hopeless mails that we regret etc etc, and asking for closure fee, its not the matter of money its the matter of words. Right now I am continuous mail exchanges with them for closing my account without SIM and without closing charges.