| Address: | Bangalore, Karnataka |
Hi,
I was traveling to multiple countries (Germany, Singapore & UAE) on business trip and saw matrix counter in Bangalore International Airport. When I approached the representative, he asked about requirement like what countries being visited and if I make outgoing calls. I told clearly to him that I need to make outgoing calls in Germany but did not have need to make calls in Singapore and UAE. The guy offered me to take 2 SIM cards. One for Germany and other worldwide card, on which incoming is free. I was fine with the offer and gave credit card details and took 2 SIM cards. Later matrix had sent a mail and since I was on business trip, I did not have much time to go through the fine lines mentioned in the PDF documents attached to mail. All I knew was the representative had given the right SIM cards for the countries I was traveling to and as per the requirements discussed.
As told to rep, I did some outgoing calls on Germany card and did not make many calls on other worldwide card, but I was receiving calls on the worldwide card
When I received the bill after my return, I was shocked to see the bill for 12684.07. The reason for such huge amount was Matrix had charged for incoming calls in Singapore. When I checked with Matrix, answer I got was it was mentioned in the document attached to mail. Also, every time I call the support guy, they would say they will check and comeback. Matrix would promptly call back and say we are checking on this and will get back. Later they went ahead and charged my credit card as well. Post that I stopped getting calls from Matrix and they are not bothered to reply to my mails and calls.
If it was required to read the documents then rep at airport should have told me that. Otherwise what is the credibility the rep at airport has?
OR was it the trick of matrix to make money by giving wrong information?
With this complaint, I urge matrix to reverse the charges for incoming calls in Singapore.
Below are the details
Account Code: 733756
Matrix No.: [protected]
Country: GLOBAL SIM
Agreement No.: T[protected]
Bill No. : MWS397835
Thanks,
Mrutyunjay Was this information helpful? | 
