| Address: | Mumbai City, Maharashtra |
Dear Sir/Madame,
This has reference to my experience with Matrix cellular services. The chronology of events is as follows:
1. I purchased forex and sim card through Matrix Services Ms. Surabhi Singh (Sr Business Development Executive) on 6th May 2013.
2. I was provided with a simcard in a small poly-pouch with an instructions document and advised on how to activate it when in Singapore (my city of travel)
3. On enquiry if the sim were single use , I was told by Ms Singh that these are recycled
4. On arrival at Singapore on 7th evening at around 9 pm when I tried to put the card in my phone the same broke (the chip came off)
5. For that entire evening I was not connected to my family in India and the next day I had to activate my roaming with my Vodafone number.
6. For my entire stay in Singapore I "could not use" the Matrix sim card since it was broken.
7. On return , in the following week of 14th to 19th May, I got a call from the customer contact centre of Matrix and I narrated my problem to them, but there was no action.
8. Today I got an sms from the company that they are levying charges on my card !
9. When i called up Ms Singh to share this - she said" These charges YOU will Have to Pay!"
10. I feel cheated and utterly surprised by this behavior and unfair charges. Ms singh said these are rental charges- rental charges for a broken sim!
My request to this esteemed forum is to help me get my money back and take appropriate action against this service provider.
Kind Regards
Dr. Shivani Sarwal Was this information helpful? | 
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