[Resolved]  Mobizkart — lg v30 mobile not received

Address:411006
Website:mobizkart.com

Hi, i was searching for a good phone on olx and i found lg v30+ mobile. Its actual price is 44k on amazon but on olx this guy had put it for 24699 only. After chatting with him i get to know that the handset will be imported from china and its available via mobizkart.com
This is the link of product :

http://mobizkart.com/home/66-lg-v30-dual-h930dsram-4gb-rom-128gb-60-black.html

This is for the first time, i heard about such site. I checked the site, it looked quite cheap and fairly new. On asking about this, the guy said the site is new and they are still updating. Even though the site is new, they are in the business from last 15 yrs but i could not see any details about the site.

I was tempted to buy the phone as they had payumoney gateway in between. So i went ahead and placed the order.

I was told that the handset will be delivered in 15 days. Last week i got a call saying the handset is received at the guwahati airport and needs to be cleared from customs along with other handset. They have 74k with them and need 6k from my side which will be returned in 2-3 days. Initially said no, but again said yes and transferred 6k via paytm to given number (God knows why???)

Since then i have been following up with them for my product delivery and refund of rs. 6k but they are saying it will be done soon. It seems i have lost my rs. 30k+

I have raised this with payumoney and have got reply from them saying that they will check with the seller and get back to me.. Also i have informed my two uncles, one is an excise officer and another is in cybercell. They are checking.

Guys do not buy anything from mobizkart.com. You may lose your hard earned money.
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Feb 21, 2018
Complaint marked as Resolved 
Company contacted me and assured the delivery. Thanks to Mobizkart for support. This complaint can be closed. As the site is new you may have wrong impression at first but Mobizkart is genuine site. You can trust on them.
Complaint comments 

Comments

Dear OLX User,

Greeting from team OLX!

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs at [protected]@olx.in.

Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the seller.
- Chat/message history with the seller.
- Contact number/email address of the seller.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Awaiting reply from you!

Thanks,
Team OLX!
I'm also facing the same issue, i was ordered LG V30+ On 10th of February, at first they said they will deliver the product within 5 days after that they said they said they need 2750 as clearance charge and 1500 will refund as paytm money which is mentioned in website ( i was checked and that's true they mentioned in Terms And Conditions) so i transfer the amount by Paytm.
After that he said me to wait another one week i accepted that too, after one week i was tried to talk to them he said product already received at his office and it given for unlocking that may take 2 to 3 days,
After that he said there is some software issue it may take 2 more days to unlock.
After that he said 3 days Holi celebration so he will said by Monday (5th of March), je never answer my call and never reply on time, by evening 6 o'clock i got reply from him and says he sent his delivery boy to sent by FedEX, so i keep asking POD number no reply and not answering my call, by night 1 AM i got reply saying that i will get a mail by morning 11 o'clock.
After that no reply again by evening 5 o'clock he replied by 9 o'clock i will receive mail. Again no response.
Today he replied and says they have 30 days money back guarantee if the product not received they will process refund methods like that. But i couldn't believe his words.
At first before you purchase he will call you after that he will never answer your call and after 5 to 10 missed he will reply that he is so busy with business,
Friends please do not buy anything from mobizkart.com. You may lose your money.
We
CustomerFromPune's [Complaint's author] reply, Apr 19, 2018
I have received the mobile and its awesome.. There was some prob with first handset and hence they took time to change and configure as its an imported handset. Thanks a lot Mobizkart!
Don't duty the site is a fraud site. They will cheat you
I had ordered for a LG v30+ mobile phone for 24900 on this website. After the payment I was asked to pay an another 3500rs via bank transfer. I got suspecious and asked the company to refund my money back. Since then they are not picking up my phone calls. Planning to log a complaint to the cybercrime department.
CustomerFromPune's [Complaint's author] reply, Apr 19, 2018
I have received the mobile and its awesome.. There was some prob with first handset and hence they took time to change and configure as its an imported handset. Thanks a lot Mobizkart!
I have received mobile nice mobile so awesoem delivery
Brother i am in the same problem right now. i have all proof like call recording and amount transfer screenshot
please help me out. contact me by mail or either whatsapp.

Mail - [protected]@gmail.com
phone - [protected]
deejaysandee143's reply, Sep 1, 2018
I got to speak with person, he said he was having medical emergency with his family member for 2 days and said he will be sending me the parcel tomorrow. Felt relief.

Comment marked as Resolved

The person whom i made deal with is having a serious health issue with his family member, hence he was unable to contact me properly,
he spoke with me and promised me that he would deliver the product as soon as possible.

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