[Resolved] Monte Carlo Fashions — regarding replacing of jacket

Maruti Bai meena

Address:

reliance mall crown plaza faridabad haryana, Faridabad, Haryana

Sir i have purchased a women jacket from montee carlo outlet from reliance mall faridabad on dt.3/01/2020 when i saw it there was a cut was present on it than i went to outlet and submit it for replace than storekeeper take it and promise me to replace it within 7 day after 15 day when i went again than he replied me that u chose another item but when i purchased it there was 20% off and now there was 50% off on each product but he say me that you got only 20% off because u purchased it on 20% off when i talk him i want my purchased item then he denied me to give same product this is a big issue now today is 11/03/2020 all winter season has been lapsed but still i wait my jacket please do needful

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Apr 13, 2020

Complaint marked as Resolved

Monte Carlo Fashions customer support has been notified about the posted complaint.

Mar 11, 2020

Updated by Maruti Bai meena Please tell me can i go to consumer court

Verified Support

Mar 13, 2020

Monte Carlo Fashions Customer Care's response Dear Maruti

Greetings!

Please be informed that in case of exchange/replacement, current discount or offers are not applicable. Invoice will be adjusted at the same discount offer as it was given in earlier invoice as per company norms. We are sorry to inform you that we are not able to help you with this matter as per company norms.

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Comments

Maruti Bai meena

If not possible to give current discount than why not provide same product provide same product we have no need other discount when i replace it than there are no information have been provided by salesman this type company norms