| Address: | Plot No:6,Block No:41,Phase 4,Auto Nagar, Beside Force Showroom,Opp.Marri Industries, Guntur, Andhra Pradesh -522001 | | Website: | www.morningstartravels.in |
I am V.Chandrasekhar from Tirupati, Andhra Pradesh. I had booked 2 bus tickets through goibibo in Morning star travels bus from Tirupati to Vijayawada on May 12, 2022 with Booking ID: GOBUSIOSFAE21BB7DA & GOBUSIOSB805A97DDF for travel on May 13, 2022 at 21:30 hrs worth Rs. 1103 each ticket totalling a cost of Rs.2206. I received a mobile call from Bus operator Morning star travels office +91 [protected] on May 13, 2022 at 12:05 PM informing me that the scheduled bus was cancelled due to break down. I called the Bus driver with mobile number [protected] at 12:22 PM for confirmation, he informed me that the bus was cancelled & asked me to raise a request for cancellation on the goibibo website. Then I raised a support request for cancellation which was created on May 13, 2022 at 12:26 PM via Web Form with Task ID:[protected] &[protected] and not travelled through that bus. On the Goibibo website it was showing "We have received your request. Our team will get in touch with you in 3-7 days". I have tried many times to connect to goibibo customer care executive [protected] many times, but never given a chance to talk to them. Also called Morning star travels executive +91 [protected], but they were informing that it was refunded, which was not done yet. Till now I have not received any refund for the bus cancellation to my bank account. I expect a speedy resolution from Goibibo & Morning star travels side to solve this query and refund my full amount to my bank account at the earliest. Was this information helpful? | 
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