Morning Star Travels — irresponsible | pickup missed

Address:

560103

I rajesh m, booked two tickets to nellore from bangalore selecting bellandur as pick up point with morning star bus travel. Please see bus details below:

Passengers details: my wife and mother in law along with my 9 months son.
Travel date: wed 4th oct 2018
Bus no: ap 07 tm 4079
Bus type: a/c sleeper
Seat: b4 and b6
Pick point: bellandur at 11:25 pm
Drop point: nellore

Let me describe the incident now, i got a call from driver at 11:18 pm informing the bus arrived at bellandur pick point and request us to come at boarding point in 5 minutes (Here the bus came before expected time). We informed of coming in 10 minutes and did reached the location in 9 minutes i. E 11:26 pm. After reaching the bellandur pick point, we did not find any bus hence immediately called the drive. He said he moved the bus as we did not reached the boarding point and asked to come at marathialli office. Till here we were late by 1 minute and as per travel agencies policy drivers are suppose to wait atleast for 10 mins for passengers to come and board the bus. But in my scenario they did not waited at all and moved the bus.

Me and my family members somehow reached marathalli and enquired about the bus and found we reached early and the bus is yet to arrive.

My point is if driver would have stopped the vehicle for 10 minutes as per procedure and guidelines we would have boarded the cab in bellandur itself rather than reaching marathalli for boarding along with 9 months son.

I request and appeal to the morning star travels management to take appropriate action against driver. This request is not only in the interest of the travels but also in the larger public interest who are a frequent travelers and choose morning star as their most preferred travel agency. Such drivers can create this incident with someone else in the future if they are not checked and accounted for today.