Morning Star Travels — Irresponsible reply from driver

We travelled from Hyderabad to Guntur on 14th April and booked pick up location of Nampally but driver denied the pick up at the location and asked us to come to Lakdikapool office, We reached to office then they told us that if you want to board the bus board if not do what ever you like they said
Very worst behaviour by morning star staff at the office and driver