Morning Star Travels — No Cancellation Policy (Amount Refundable)

We have booked tickets on Morning Star Travels from Guntur-Bangalore to my parents 15 days before as I can get the seats in front for their comfort journey. Later as they are aged and not willing to travel by bus, I tried to cancel the ticket and the cancellation charges are 100% which I can't get any amount back. I don't know whether the government had given permission for these travels for 100% cancellation charges or is it their own policy. Even the APSRTC taking 10% cancellation charges and even train tickets are having minimum cancellation charges then how these travelers are making 100% cancellation charges. While booking the ticket on their website it was not highlighted that the ticket can not be cancelled as we are regular travelers in this travels we normally booked without checking the policies and which they recently changed their policies. They are looting public hard earned money and if I book for a family of 4 members with 8k and if I can't travel..do I need to lose all 8k. No one can predict the future and based on situations our travels will be confirmed.

Please take it seriously and help the public to resolve this issue. If some poor person books the ticket in an emergency and if they want to cancel they will lose the full amount. They are looting public money and when I asked to return the amount they were questioning who asked you to book the ticket in their bus. When I checked in google there were so many such complaints given by the public in consumer forums about cancellation policy.

Please do the needful for the Public.