Morning Star Travels — running the bus without valid permit - morning star travels

I travelled on the morning star travels non a/c
Sleeper bus number 2277 service number 781 pnr 4657914] on 11
August 2017 from hyderabad to bangalore.
The expected arrival time for the bus at bangalore was around 9:30 am of 12th august.
However the bus reached at 4:30 pm. We came to know that the driver was taking an alternative route to avoid rta checking and toll gates as there is no valid permit to enter the bus in andhra pradesh.
The journey that had to take around 10 hours took a total of 20 hours as
We reached to our destination i. E bangalore on saturday evening... We were tried several time to reach morning star customer care and management but there was no response. Even the service provider of abhibus didn’t not check properly whether the bus operator has valid permit to run buses.