[Resolved]  Innova Express Solutions — Consignment not delivered for 3 months and no one is responding

My roommate has delivered my air conditioner from Chennai to my new address in Kolkata in June, 2013. The AWB NO. for the consignment is "102092". Now, it's more than 3 months and still my consignment has not reached me and also there is no information regarding that. Till 2 months, whenever I use to call them, they use to tell me some story like it is stucked at Orissa border or it is stucked with the sales tax dept. etc. Every time they use to assure me that it will be delivered within a week. Now, from last 1 month these people are not even receiving my call and not responding to mails.

Below are the details of the consignment:
Consignment AWB NO - 102092

Sender's name - Mohit Agarwal
Location - Chennai
Contact - [protected]

Person name whom delivery to be made - Rohit Ranjan
Location - Kolkata
Contact - [protected]

Company details - Innova express
URL : http://innovaexpress.com/
email - [protected]@innovaexpress.com
Contact no of the person in charge - [protected]
Contact (others) - [protected], [protected],[protected]

Pathetic service, are they fraud

No one picks up the call. Its one week since the parcel is sent and no idea where the consignment is. Nobody picks up the call. Dont book through these guys