Mphasis Limited — pf transfer request

Address:	Bagmane World Technology Center, Marathahalli Outer Ring Road, Doddanakundi Village, Mahadevapura, Bengaluru - 560 048, India, Bangalore, Karnataka
Website:	560048

I was working with mphasis from the year 2014 to 2015 and after i left the organization and moved to a new one i applied for online pf transfer request which got closed stating that the pf balance transfer has been settled with 0 amount and looking at this status i was under the impression that my pf amount has been transferred to the new account.

I recently downloaded my pf passbook and observed that there was no amount transferred from mphasis hence i raised a grievance to the pf department to check for the same and they closed the grievance stating "mphasis limited is a trust under epf and mp act 1952. The pf is maintained by the employer and the eps is maintained by pf office. On transfer of eps, epfo is transferring the service details with zero amount. For transfer of pf accumulation member is advised to contact with employer.' hence i now started contacting mphasis for the same

There is no other way of contacting the pf team apart from raising a ticket on their website where they have given a link to ex-employees however there is no way of either checking the status of that ticket or contacting any one and you are completely dependent on their response

I have raised several tickets via ref. Hr0045568/hr0045685/hr0045964 however every time my request is being closed without giving proper resolution or a response.

After getting my ticket closed with irrelevant and illogical responded i raised my third ticket via ref. I. E. Hr0045964 stating the complete story and also requested to call me back before i pick this up legally following which i got a call from priyanka from the pf team the very next day to whom explained the entire story who told me that she would get my case investigated and asked me to share some of the documents which i did on 14th jan'20 however since then i have not had a single response on my emails to her even after sending several reminders on that email each and every day.

This ticket has also been closed on 20th jan stating that i need to try raising online claim for transfer again and if i am getting any error then need to fill and send form13. Which i don't understand why? As per my last discussion with priyanka she told that she is getting this investigated and will also share an annexure k if my pf amount was transferred but i have no response from her.

This issue has been ongoing from almost 3 weeks now and i am tired of raising tickets and writing emails.

I really need help in getting this sorted.