MRF Tyres — defective quality of tyre and worse service of customer care

Address:

New Delhi, Delhi, 110077

I was purchased two mrf tyres form manish tyres sector – 20 dwarka new delhi 110075 on 6 sep, 2018. I was not drives my car more than 1000 km when i found the defect in one tyre. I was contact the dealer but he refused to submitted the tyre and misbehave with me. I was contact your customer care and logged a complaint against the dealer (Complain no. 165624). When he know about i logged a complaint against he begged me to submitted the tyre on shop.
He examined the tyre and mention in submitted slip (Tyre air and cracking). This is clearly seen by anybody. But i received the message my claim is rejected because mrf not found any manufacture defect. Your report is mention “external damage on tyre due to tyre running over some sharp external object”. This is completely kidding with customer, because half type is cracking. How can possible half type damage due to sharp external object?
I have logged a complaint on 02/03/2019 till that you have not contact properly with me. I am completely dissatisfied with your services. I will be planned buy two more tyres from mrf in future but i don’t like to purchase any product form that company which making fool to the customer and not taking any initiative to short the customer curies. I thought i waste my money for your company. Quality of tyre is very poor because tyre was cracking within 4 months.
You were not contact properly to customer. Your inspection report is not defined anything about the infection criteria which your follow in test the tyre. Is that your company follow iso st please have a look and short out of my problem as soon as possible.
Regards,
Lokesh kumar