| Address: | Chugh Automobile (mob no. 9215575446), shop no. 278,Hisar, Haryana, 125047. |
We bought tractor rear tyre (Shakti life plus, size[protected] from Chugh automobile Hisar, Haryana, India on 8-Aug-2020. For a small farmer to select rear tyre is a big decision. Even we were replacing it for 1st time after buying tractor (After 8 years approx). Then on 16-Jul-2022, the tyre came sudden out of rim. We were surprised what happened suddenly, it's for the 1st time a tyre put out of rim. Even the mechanics are surprised and said we are looking this type of case for the 1st type. Then we take the tyre to dealer as he promises 5 years guarantee. He said we will send it to company and the engineer will decide. After 2 day he said it's not a company defect and we can't replace it. It's like a shock for us. A single rear tyre costs more than 20k. Our tractor was on road and agriculture work was on hold. So now we have to buy a new tyre and how can someone buy same company tyre after this tragedy event (for you it may not be but for a farmer it is). So we bought another company tyre. After a week we got a message from mrf that our claim got approved. We were very happy but at the same time we were also worried what we will do with this tyre now. We said to dealer that please give us money back because what we will do with this new tyre now. We even said him please keep your profit and give us the adjusted money. And he is not agree with any solution. He is not evening talking now.
So MRF team please help us.
I hope you will help your customer.
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