Mumbai Customs — gifts charged over value

Good morning,
I send some gifts from cyprus to my relatives in india. I send clothes for a new born baby and some sweets plus pictures printed in canvas. Value of the parcel was written as 100euros. I paid 47.00euros to be deliver in max 5days. It took 12 days from the moment parcel arrive to bombay to be received at my family. They had to pay 5000rps to receive the parcel - aprox 65euros. This is unacceptable - i send gifts and receiver have to pay for it?? They did not receive the parcel because they have not sufficient money in their hand on the moment of parcel arrival.
Tracking number:ec[protected]cy
Please check if you can cancel this charge as it is definitely not a proper way of dealing with it.
Kind regards,
Urszula dziwlik
[protected]@curryhousepaphos.com
+1 photos
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