Mumbai Customs — item stuck in mumbai customs

Address:

Mumbai City, Maharashtra

Hello, my items stuck in mumbai customs, for no reason, its been days. I tried contacting them a lot of times, through emails, calls, no one answered. I wonder if i need to pay some custom duty, if that's the case, no one has still contacted me for it, or even told me whenever i have asked on mails. Please release my item, its a music album. I have been waiting for it since days, it has already exceeded the estimated delivery time.

Here's the tracking number
Eg[protected]kr