Mumbai Customs — Package stuck at mumbai customs for over 4 weeks

I had ordered a package, from Walmart (US), on the 4th of July 2020, which was then delivered to my friend's place on the 11th of July 2020 and he couriered it to me using USPS on the 17th of July 2020. (USPS)

The parcel reached Mumbai customs on 3rd of August 2020 and has since been there.

I have tried calling time and time again on the numbers provided on the official website but no one seems to be picking up. There has been no contact from their end as well.

I have emailed the official email ID provide and still no response.

What am I supposed to do? It is very important that I receive it on time and it has already been delayed with no update on the package clearing customs.

What other way can I possibly use to reach out to them.. why is Mumbai customs taking so long?
Why are the not picking up the phone to answer to people?
Why is there no systematic procedure to get things done?

All I needed was a parcel to be delivered on n time.

When will my parcel be delivered???
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