Mumbai University — Degree certificate and marksheet - no update

I had applied online through www.aaplesarkar.Com for my lost degress certificate and marksheet. I was supposed to get the expected service delivery on 17-may-2023 and 18-may-2023 respectively. On the website the application status shows "forward". What is that supposed to mean ? the helpline person suggested to do" appeal" which requires information of appellate officer (name, phone, etc). I tried callin mumbai university phone number but nobody picks up or the number is always engaged. I need the certificates to apply for job. Need to receive the same soon