Mumbai University — Delay in E-transcript approval for 2 months

I have applied for Educational credential evaluation (WES evaluation) on 29th August 2023 for the first time. All my documents were verified then except for my M.Pharm Transcripts which I duly uploaded and informed via mail on 6th Sep 2023 when I received the mail. There was no action on this application and eventually the duration of 1-month passed and my application was rejected.

I have applied again for the second time on 30th Sep 2023. This time both my transcripts are not being verified inspite of it being verified the previous time. Neither have I got any corrective measures other than auto-generated emails as to what has to be done to expedite the process.
I have received another email stating that the transcripts are not uploaded when they clearly are.

Mumbai University site shows a maximum 4 to 5 weeks for completion of the whole process. It has been 2 months since I have applied.