| Address: | Mahatma Gandhi Road, Mantralaya, Fort, Mumbai, Maharashtra 400032, India |
As my BCom certificate was lost, I applied for duplicate certificate through "Aaple Sarkar" online portal on 03rd Jan 2022 (Reference number of my application submitted in the portal is "[protected]". After review of the documents submitted, they sent me an SMS saying the application has been rejected as the FIR submitted was not complete. But in the FIR which I submitted clearly mentioned the missing property is my BCom marksheet. When I called the customer care of "Aaple Sarkar" portal, the person gave me the number of mumbai University's number ([protected]). Then after talking to the person, he gave me the number of the person named Chaudhary ([protected]) who is an employee of Mumbai University and asked me to check with him regarding the application rejection. When I called this person, he shouted at me instead of hearing to my query fully and asked me who gave me the number. He asked me to go and check with the University by myself as he refused to help me. Due to the covid cases rising, its not advisable to visit university. If the university folks can clearly mention what exactly is incomplete in the FIR, it would have been helpful and I request that you guys please help me get the duplicate certificate. Was this information helpful? | 
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