Mumbai University — E Transcript- Not Getting my education verified not getting any response

My education was completed in 2011, and in 2013 I obtained a transcript from my college.
I require the same confirmation in order to pursue an MBA in Germany.

I'm getting the below notification,
"Transcript older than 1 year (Please upload latest transcript)

They stipulated that the transcript had to be at least a year old, which is absurd given that my marksheet has already been verified and the same information has been translated onto college letterhead with a stamp and signature. In order to simply change the date, I now have to return to Mumbai and ask the college, which is notorious for being slow to complete tasks.

After I mentioned this circumstance to them on their WhatsApp helpline, they stopped replying to my query and instead just posted an attestation manual.

Why are simple tasks in this educational system so difficult to complete?