Mumbai University — Misguidance for providing Convocation Certificate

Respected Sir, I had approached The Mumbai University, Kalina in the month of February'2015 for my Convocation Certificate of MCOM Degree passed in April' 2003. I was enquiring whether I have to collect th Original Certificate or Duplicate Certificate since I donot remember whether the Original was collected by me or no. The respective department made me wait for 2hours & told me that it is not traceable. I do agree that the process can take time as the time gap is of about 12years but the tone of the staff in the department was very rude from the beginning of the discussion. Further they could not clarify whether Original Certificate is collected or no. Hence I had no choice but to apply for a Duplicate Degree Certificate. I had to follow the procedure by filing an police complaint, affidavit, application, etc. I submitted respective documents on 18th February'2015. I was told to follow up after 2 months. Today on 03rd July'2015 I went to collect the Duplicate MCOM Degree Certificate I get to know that my file remains pending as I need to apply for Original Certificate. Also the lady in the department continues to be as rude as before & says who told you to apply for a duplicate certificate. So I explained to her that since Original Certificate was not available I had no choice but to apply for duplicate. She argues saying I should be waiting for the Original Certificate. I asked her how many times should I come to enquire for it, to which she says since you waited for 12years you have to wait for more long & handed me a form for applying for Original Certificate. This is a very wrong reply I receive. Does it mean that I will have to visit the university every month or years enquiring whether certificate is available? There is no proper information channel & no systematic time frame for procedures followed. The department handling the Commerce Degree Certificates is not polite enough to explain the procedure.