My Flower App — The product has not been delivered

Address:	289,sector 63, near fortis hospital, Noida-201301, India
Website:	Myflowerapp.com

I have ordered one cake on 21 January to be delivered on the 9th of february. I paid the money already. But on the 9th of february they told me they cant deliver the product as it is on the outskirts. Then they gave me options what all i can choose which can be delivered on this address. Without saying anything i chose the products from the option and then they told me it will be delivered with 3 to 4 days. Still now the product has not been delivered. I need my money refunded