My Flower Gift — Cake was not delivered and no respect to customers

Ordered Cake after having a Discussion whether it is available in our locality or not with same Quantity and even shared product link to reconfirm and is there any hidden charges for which they said it is available and No Hidden Charges twice.

But on the day of Delivery they are mentioning the Quantity I ordered is not available and i have to replace order with more Quantity and when i asked for refund they are saying it will be a credit note i can use it only in their site.

They are Disconnecting calls when we have a discussion on this.

I have all the proofs with chat messages, Not sure why it is still operational even after these many customers got cheated and these people still continuing the same.

Its like they are taking our money showing cakes and flowers and keeping the money in their account and playing with people emotions and health which is not forgivable.

Site which I am facing issue with : https://www.myflowergift.com/