My Flower Gift — Fake delivery promise + no response

I ordered a bouquet for my anniversary, it was a short notice so I was looking for someone who can delivery in the same day.
I found this page online I thought it was legit and made the purchase, the worst part was before making the payment I contacted the company helpline to confirm if they can delivery on the same day they said yes and asked me to make the payment since I was in a rush I made the payment. Soon after making the payment they stopped responding back to me text and no update was shared about my order.
I contacted them the next day to inquire, the customer handling team said they will check and resolve but nothing happened. My order still stuck with them for more than 3 consecutive days :/
I am highly disappointed on their services and fake promises.
Hope this complaint reaches the decision maker of the company to either stop making fake promises please 🙏🏻🙏🏻