My Flower Gift — Not deliver and not return money

Address:

Corporate Office Address: Myflowergift #154, Royal Space, 5th main, 7th Sector, Hsr layout Bangalore, Karnataka 560034 India

My Flower gift order no. [protected] date of order 10 Nov2023 Bunch of 20 roses, 6 inch teddy bear with a box of chocolates
SKU: ac708
1
₹1, 275.00
SubtoSubtotal
₹1, 275.00
Shipping & Handling
₹200.00
Grand Total
₹1, 475.00 they are not deliver and agree to refund they are saying my fault to order till now not return my money...more than 3 times i called they saying i done mistake in order, any online order can accept back date or time order? so many time i request refund my money .
i believe this is not fraud ...???
so many complaint are there..