My Flower Gift — Order [protected] not delivered and not refunded

I made an order on 13th Feb 2023 No. [protected] around Rs 3000. It was supposed to deliver on 14th Feb. The order was not delivered and no one answered my calls, email or messages. Only one time they answered the call and asked for additional Rs 800 as delivery charge.
Surprised that this company having so many complaints with them are still operating in our country.
This should be considered as a case of fraud and the persons responsible should be penalised and stopped/blocked from the internet.