My Flower Gift — Rose bouquet/ product not delivered as promised

Address:	Bangalore, Karnataka
Website:	www.myflowergift.com

Dear sir/ madam, My name is Geetha and I ordered bunch of 12 red roses on my wedding day to give a surprise to my husband. I gave my husband's office address for delivery. Since he is working night shift I requested for a mid-night delivery for which this company charges 250 INR. The product was not delivered as I have requested and there was no mail or call from the company even the next day. When I called to them an executive told me due to rain in Chennai it was not delivered which was a complete lie. Since I reside in Chennai I was aware that the rain started at 2.30 am however mid night delivery is supposed to be between 11.30pm to 12.30am. The executive dint even bother to apologize to me was very rude and refund option is also not available in n company policy. I would have accepted this if it would have really rained or atleast if there is s message from delivery company. They have published that they provide 100℅ consumer satisfaction which is according to me is a wrong statement. I'm not sure how many consumers like me had gone through the same scenario. Kindly ask you to take action on this matter atleast in future this could be avoided by other consumers. Thank you.