Myntra.com — 2 times bank balance deducted

Address:	180007
Website:	www.myntra.com

Hello sir/madam,

I had purchased a product from myntra on 6 august 2016 and paid online through debit card. I paid using app and my successfully placed order in the first time, but unfortunately after i received my product in a week and i went to the bank to check my balance. I noticed that they had deducted my balance two time. They had deducted rs.630 two times.

Then i sent an email to them with about this deduction and after they replied they asked me for a bank statement of my bank account from 5 august 2016 (When balance was debited two times) to 20th august 2016. I sent them the bank state.in 5-6 days i got a reply from them that they have not received money two times and they can't help me in this case. After that i have sent more that 6-7 emails with many proofs like entry, one more bank statement etc.

They are not refunding me my money. What they are saying that my first transaction was failed and successfully placed order in the second try. They are lying. As i said that i successfully placed the order in the first try. They should know that two.

I am sending them emails since the begging of this month and they are not refunding my money. I want my refund.

My phone no: [protected]
Myntra no: [protected]