Myntra.com — Coupon purchased from the myntra was not delivered its been 50 days

Address:	Buildings Alyssa, Begonia and Clover situated in Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru – 560103,
Website:	www.myntra.com

I purchased a coupon of mast and harbour from the myntra insider using 250 super coins on 5th december 2023. The coupon was showing in the app but not applied to my cart, where the products of my cart are the products mentioned in the coupon and not other. I contacted customer care on 5th december they said it might be an server issue and asked me to wait for sometime or try re installing the app again. Neither of the worked and i called customer again they asked me to raise a complaint to [protected]@myntra.com regarding the issue. As they said I sent a mail to the support on 5th december, they replied me back and asked to send me the screen shots of the products and product code and i did as they said. later on 12th december they closed my complaint without resolving it. Then i called them back again on 14th december to reopen but they didnt do that and i called again on 16th december they said they opened and wait for 24-48 hours. but the issue didnt resolve i called again on 25th december and i spoke with the higher official and they said the same of wait for 24-48 hrs it will be resolved.Foloowing that I called them back on 29th december later on 2nd january 2024 and kept replying the same. Finally I spoke with the Manager on 13th january who is the head of escalation team myntra and he also replied back the same as everyone.I totally spoke for 120 minutes i.e 2 hours having the call records and waited for 45 days but it didnt resolve. I hope my struggle will not be wasted and i get justice.