Myntra.com — Incorrect product received and now Myntra is denying to accept it

Address:

Bangalore

So this is a serious issue and I want everyone to take attention on it...#Myntra has now started a new scam my sending wrong product and denying the acceptance of it...I order a pair of Adidas Shoes on 18/12/2023 and after waiting for 8 days I got my product delivered on 26/12/2023 when I opened the package I was shocked to see BATA box...i quickly opened the box and found a pair of Bata shoes...i quickly call the customer care and elaborates my whole problem but now after two days I got a response that my return has been declined because product was shipped in intact condition...WOW!!! I just want to know that what parameters are taken by them to investigate the issue who is the care taker of the parcel after they arrived at final delivery station...I'm still wondering how these brand are increasing their scams and fooling people.