Myntra.com — Item not picked up for return nor provided any further information

I had made a recent purchase on myntra.com with
Order no.[protected]-7288903
On 1st August 2020. I received the product and i did not quite like the fit. So i decided to return it. Then after placing the return request neither did the pick up agents call me nor did they show up.. They simply sent me a message saying that the return was rejected since i was not "AVAILABLE" when i was simply sitting with my package ready to be picked up..!! The thing is, the return pick-up agency is not even interested in picking up returns at all.. Neither is myntra because they just keep RESOLVING our complaints which we lodge in their app.

So first of all when a customer raise a complaint, it's the customer who should get to close it beloved "myntra", not you.. And if you promise your customers a solution just do it.. The pick up agents never contact us for the pickup at all.. They simply close the return on a non working day saying that we are not available.. I had lodged almost 4-7 complaints in myntra via their email and chat options.. There was no use at all.. And now my 15days return window is also closed..So i am stuck with my order now..

To the people who are reading this, i would suggest you not to go for myntra for ordering clothes which you have doubts on about the fit and all for the time being. Because the only option they provide us is with a return pick up which us never gonna happen.. They don't even provide with any details about self shipping also..

I would also suggest ny friends and relatives to not order clothes and other stuff on myntra for the time being now..We can understand about the pandemic and lockdowns and everything, but my place was not even a containment zone.. I had got many things delivered from other sites at the same address on these days which they told i was not "AVAILABLE".