Myntra.com — Product not exchanged(Order ID # 1261140 [protected])

The delivery agent refused to exchange the product, citing the reason as 'No tags are presented' even though the original product was delivered without any tags. Dealing with the agent was stressful, as he failed to understand my argument and remained stubborn. I suggested he open the exchange package to determine whether this particular seller includes tags. However, he did not agree to this reasonable request.

When I sought assistance from customer care to have the product returned for a refund, instead of an exchange, the representative was equally stubborn. She insisted on only providing an exchange, and refused my request for a return against refund.