Myntra.com — Products picked up by them for return but not acknowledged

Address:	Bangalore, Karnataka
Website:	Myntra.com

Myntra has just given me the worst online shopping experience ever . I have been shopping online since sometime but these guys picked up products for return and never acknowledged the pick up nor gave any receipt because that's their company policy and thus there was no refund. That's THEFT, blatantly put.instead what I get for an acknowledgement is that your return was declined and never picked up. WTF. But I have all the evidences with me. i placed an order(order no.[protected] at myntra for 14 products . out of this 14 items I placed a request for 5 items to be returned . for three of these items I asked for a cash back in the myntra wallet and for the remaining two I asked for a cash refund in my bank account after providing my bank details. I received a message for a pick up of these five products with the details of the pick up boy Ajay ( phone no. [protected]). Later that day I received an email saying !y return for two products with return IDs 11808775 and 11808825 have been declined and another couple of emails immediately after that telling me about a renewed return request for the same two products ( product codes 847059 and 942551) . but by that time the pick up boy had already picked up all the 5 products. I signed on the form hr carried and myntra doesn't give a receipt of pick up. The three products for which I asked a cash back in my myntra account were duly acknowledged and cash back in myntra account was received on the day of the pick up itself . nbut for the other two products of which I got a declined request message was never acknowledged till date despite numerous attempts at contacting the customer care . refund obviously hasn't been made nor has been attempted by them. It's been exactly a week since the products were picked up but there has been no acknowledgement of the same. It almost amounts to theft and cheating by myntra and thus this complaint. - Ajay.