Myntra.com — Received an empty eyeglass box without the frames ordered

Address:	560037
Website:	www.myntra.com

Hi,

I have ordered for a tommy hilfiger eyeglass frame form myntra on november 23, 2016 with order id:[protected] with prepaid order thru credit card. I have received the package on 28th november 2016. But the package contained only the eyeglass frame box only without the frame.

Please see the attached photos of how the package has been received. There were 2 myntra covers which is very unusual since i have never seen two myntra covers for a package. Only the outer myntra package was intact (Which i have opened). There is another myntra cover inside which was torn since i have never seen two myntra covers for a package & the cardboard box inside was also torn & inside that i only the tommy hilfiger frame box was there without the frame. I believe after the initial quality check & packaging, some one has opened the package, took the product & used another myntra cover to pack it again.

On contacting the customer care (Complaint no:[protected], they took 4 working days & came back saying "as per the update from the concern department, i would like to inform you that all the product was shipped to you in a proper and intact condition after a successful quality check and the same was also delivered. Hence i regret to inform you that your refund request for a missing product has been declined."

I don't need to lie for a product valued around 3.7k when i am earning in lakhs. I don't accept the resolution at all & strongly believe there is some loophole in their packaging & shipping department. I never expected this kind of behavior from myntra & couldn't understand how can they treat a loyal & regular customer like this for the mistake of your backend team.

Thanks,
Subramani s.