Myntra.com — Return item picked but return process marked failed

Website:

Myntra

I have ordered a footwear from myntra but they were too big for me...so initiated a return...the item was picked up on 04 Jan 2024 but I was shocked to see the delivery guy has marked the return failed...when I tried calling his number he is not responding...when I talked to customer care of Myntra they said they can't do anything about it... this is harrasment and fraud both...either the guy who came for pickup marked it erroneously as pickup failed but then why should a customer be liable for his error...if not then it is a case of fraud by Myntra where they pickup the item and later decline the pickup...they are not even contacting the return pickup guy and refused to share his contact so that I could confront him... this is a fraud this is harassment... malpractices on part of Myntra...I am a govt servant I won't lie for an item worth rs 700 only...but I am shocked to see a company like Myntra indulging into fraud and harassment...i will go to court and book them for fraud since a public cctv was available there.