Myntra.com — wrong used damaged product received myntra not helping

Its been more than month myntra not helping me getting my money refunded. They are trying to forefeet the money.
They have sent me wrong used and damaged product and now i am trying to return that but no one from myntra is actually helping me. Their supervisors narinder and banu prasad keeps giving me fake promises that they are checking nut no one actually helping me. I am a patient and they are harassing me. I want to file a legal complaint against them and i need my hard earned money back. I can not spend 2 hrs daily with them to listen to crap. I need resolution or i want to file leagal complaint.

Order no.111093029794078292401 999store seagreen yellow brown painting